SkyGuard IT Support Plans
SkyByte offers three levels of proactive support plans which can be customized for our customer’s unique business needs.
Basic
Small Businesses
Monthly Plan
- Help Desk
- Quick Response
- IT Asset Management
- Monthly System Checks
SkyGuard Pro
Small & Medium Businesses
Monthly Plan - 25% discounted bill rate
- Help Desk
- Includes predefined block of hours
- Quick Resolution: 4hr Response
- IT Asset Management
- Weekly Backup and Anti-Virus Checks
- Weekly System Health Check
- Routine Updates: Network & Servers
- Backup & Anti-Virus Monitoring
- 24/7 Proactive System Monitoring
- Progressive IT Path
- Optional: Encrypted Off-Site Backup
Enterprise
Medium & Large Businesses
Monthly Plan - 35% discounted bill rate
- Help Desk
- Includes predefined block of hours
- Quick Resolution: Custom SLA
- IT Asset Management
- Weekly Backup and Anti-Virus Checks
- Weekly System Health Check
- Routine Updates: Network,Servers & PC’s.
- Backup & Anti-Virus Monitoring
- 24/7 Proactive System Monitoring
- Progressive IT Path
- Optional: Encrypted Off-Site Backup